Mission Statement
NZ Hospitality aims to be the premier hotel management and consulting company, surpassing competitors in guest service and associate development. We are committed to achieving superior guest and associate satisfaction while ensuring financial success for our clients.
- Excellence: We strive to be the best in our marketplace.
- Guest Experience: We ensure every guest has a pleasurable experience.
- Expectations: We always exceed guest expectations.
- Teamwork: We foster open communication and respect within our team.
- Standards: We continually aim for 100% success in our performance standards.
- Investor Returns: We assure optimal returns through aggressive and innovative sales strategies.
- Community: We actively serve our community.
- Sustainability: We think green in our consumption of raw materials, water, and energy, and in our waste management.
Culture
At NZ Hospitality, our culture is built on collaboration, respect, and a shared commitment to excellence. We believe in:
- Empowerment: Empowering our associates to make decisions that enhance guest experiences.
- Innovation: Encouraging creative solutions and continuous improvement.
- Respect: Treating each other and our resources with respect and integrity.
- Growth: Supporting professional development and career growth for our team members.
- Diversity: Valuing diverse perspectives and fostering an inclusive environment.
- Accountability: Holding ourselves accountable to the highest standards of performance and ethics.
Vision
We will lead the hospitality industry in reputation, growth, and profitability through our commitment to integrity, quality, and guest satisfaction both internally and externally.